Company FAQ:

Q: Petsitting is new to me, what should I expect?

A: Reliable, trustworthy service from a professional dedicated to the care and well being of your pets.

 

Q: What services do you offer?

A: We offer a variety of services tailored to your specific needs. Please check our "Services & Rates" page for further details and contact us if you have any other specific needs.

 

Q: What areas do you service?

A: Serving Virginia Highlands, Poncey-Highlands, Midtown, Kirkwood, Decatur,Morningside, Inman Park, Candler Park, L5P, and surrounding areas. 10 miles from zip code 30032. Please call or email if you aren't sure.

 

Q: What are your service hours? 

A: Our hours of service are 9am to 8pm, 7 days a week, 365 days a year. For overnight care our hours are 9pm to 7am.

 

Q: Are you insured and bonded? 

A: We are fully insured through Pet Sitters International (PSI). We are bonded through Travler's.

 

Q: Do you have references? 

A: We sure do and will provide them upon request.

 

Q: Do you have background check on file?

A: Yes we do! From multiple sources in fact! Feel free to ask and they are happily provided!

 

Pets and Services FAQ:

Q: What type of pets do you provide service for?

A: We provide care for dogs, cats, rabbits, birds, exotic animals, all small caged animals, and fish.

 

Q: Do you come by for an initial consultation to meet us and our pets and is this service free?  

A: We do require an initial consultation visit before we provide any other service as this is our chance for you to get to know us and we get to know you and your pets. This service is necessary for us to get to know the individual needs of your family and therefore it is absolutely free to you.

 

Q: Are you able to give our pets their medication while we are away?

A: We are able to give your pets their medication but you need to write the specifics down in your contract upon reservation. Verbal agreements cannot be made so please let us know what special needs your pet has by detailing this in your contract.

 

Q: Will you take my dog for a walk during the pet sit? 

A: Absolutely, rain or shine. As required by law, your dog will have to wear a harness or collar and be on a leash for the entire walk. We will go over this during our consultation visit and accommodate your individual needs accordingly.

 

Q: Do you offer early, mid day, or early evening dog walking services alone?

A: We do offer early, mid day, and early evening dog walks. These services are there to provide exercise while you are briefly away for the day. Booking several mid day (11am-2pm) visits in advance allows for a small discount. Please see our rates page for more details.

 

Q: Do you board animals in your home also?  

A: We believe it is best for your pet to stay within their own environment to reduce their stress and therefore do not offer any boarding. However, we do offer extended stay visits and overnight visits to help pets with separation anxiety and special needs.

 

Q: How long are the visits for?

A: Visits can range from 10 minute potty breaks (within a limited area only) to 30 minute, 45 minute, 1 hour, and overnight. Depending on your individual needs, visits are tailored to suit the needs of you and your pets. If you require different time frames please let us know.

 

Q: What happens if my pet gets sick or hurt while I am away?

A: We will contact you immediately if this situation arises and discuss with you the condition of your pet. You will then decide if you would like for your pet to go to the vet or not. If you do, you will speak with the veterinarian and authorize all treatment. If for some reason you are unavailable and we cannot reach you, you will authorize us to make the decisions according to the best of our abilities. Upon making a reservation you will have the option of signing a waiver to allow us to take your pet to a qualified vet and assuming full liability of all charges incurred. This includes authorizing all treatment the veterinarian deems life-saving and necessary. If your veterinarian is not available we will take your pet to another agreed upon veterinarian clinic. For after hours care, your pet will be rushed to the Briarcliff Animal Clinic Emergency Center for lifesaving medical attention.

 

Q: What happens if my pet sitter gets sick or hurt while I am away?

A: For this rare occurrence you have several options that we can discuss at our first meeting. We work closely with other professional pet sitters in our area that will be able to accommodate you in this situation or we can call a friend or family member as an emergency contact. Your pets are our primary concern and every effort will be made to contact you and agree upon a suitable replacement while you are away. 

 

 

General FAQ:

Q: How do I make a reservation?

A: For first time clients we will need to schedule an initial consultation before taking a reservation. After the consultation we can then accept a reservation in person, over the phone, or by email. If you send an email please give us 24 hours to confirm your reservation to make sure we have the availability. For existing clients, please just call or email us and we will get back with you as soon as possible. Our telephone number is 678-622-4647 and email is admin@premiumpetsitting.com

 

Q: How far in advance should I book a reservation?

A: The sooner you book a reservation the better chance we will have the availability for your specific needs. 

 

Q: Are there any minimum days that we must book?

A: Since our primary concern is the welfare of your pets we do have a minimum visit policy for out of town clients. For dogs we require at least 2 visits per day that you are gone but strongly recommend 3 or more. For cats and birds we require at least 1 visit per day. For rabbits, other small caged animals, and fish we require at least 1 visit every other day. Every pet is different and some will require more attention due to disposition and special needs and we are here to provide a tailored service plan for you and your pets.

 

Q: What if I need to cancel my reservation?

A: Out of respect for our other clients who we may have to refuse service to for securing service for you we would greatly appreciate at least a 48 hour notice.

 

Q: What are my options for exchanging house keys? How will my keys be stored while I am away?

A: We store all of our client's keys in secure lockbox when they are not being used. and offer several options for exchanging house keys. If you know you would like to make a reservation with us after our initial consultation then we can pick them up then for no additional cost. If you need us to come by and pick them up before starting service then we charge a convenience fee of $4.00. If you are a client needing weekly care or would like to leave a copy with us for future visits we will gladly keep them in our lockbox for you. If you need them returned we can leave them with a trusted neighbor upon your approval, or come back to drop them off. If we come back to drop them off there will be a $4.00 convenience fee billed to you. We are sorry but we cannot leave your keys on the counter on our last visit because if your travel plans change we have no way of getting back into your home to take care of your pets.

 

Q: Will my pet sitter bring other people, children, or animals into my house while I am away?

A: Absolutely not! We fully respect you, your pets, your privacy, and your property. Under no circumstances will we bring any person or any other animal in to your home during our service. Even though we have a lot of fun taking care of pets we never forget how much responsibility we have while doing it.

 

 

Payment FAQ:

Q: How can I pay for services?

A: Payment for services for first time clients is expected on or before the first day of service. Payment can be accepted at the initial consultation or key pick up or left on the counter upon your departure. For existing clients, payment can be paid in advance or within 7 days of our last service to you. Payment can be left on the counter before you leave or sent in advance. We accept cash or PayPal payments. If doing PayPal, Please send to admin@premiumpetsitting.com

 

Q: I have a coupon or discount I would like to use. When should I give this to you?

A: Please advise us of all coupons or discounts upon making your reservation. We need to apply the discount to your invoice so you will not be over-billed and the only way we can do this is if you let us know in advance

 

Q: Should I tip my pet sitter?

A: Tips are a personal issue and are never expected but always appreciated. If your pet sitter did an outstanding job and you would like to tip them then it can be included with your payment or mailed separately.

 

Q: Can I get a quote before I make a reservation?

A: Absolutely and we would love to hear from you. Please contact us at: 678-622-4647 or email admin@premiumpetsitting.com